Returns & Exchanges

We have a keen eye upon customer’s satisfaction. Therefore, after delivery our return policy is covered under 30 days. Within 30 days, almost every kind of product can be returned for exchange or a complete refund.

Kindly note

If you have received a product with defects or damage during shipping, please inform us within 3 days so that we can address the issue and find a resolution. It is important to notify us within the specified time frame, as we may not be able to offer a solution if the customer fails to do so.

Customer will be responsible for bearing the shipping charges when returning the item for an exchange or a full refund. Please note that shipping expenses and any additional charges are non-refundable. We do not accept cash on delivery (COD).

Size issue

Before placing an order on our website, we highly recommend utilizing our sizing chart. If a customer orders a particular size and receives the product in the same size, but finds it unfit after trying it on, so contact us at support@jacketspark.com within 48 hours of delivery.

Color

Screen resolution discrepancies can lead to minor variations in the perceived product color. Kindly note that there might be a slight variance between the colors displayed in the photos and the actual color of the product.

Cancellation of Order

You can request an order cancellation within one day of placing the order (before shipment). If the cancellation is made after this period, a flat deduction of 25% will be applied to the ordered item’s amount.

Exchange

In these following cases, the customer can claim for exchange:

• The item must be in its original condition, including packaging and tags attached.
• If product size does not fit so contact us within 48 hours of delivery
• If the product is defective or damaged during transit. (Required images with original tags)
• If customer received wrong product. (Required images with original tags)

When we receive and examine your return (generally within 3 days of receipt) then your exchange order is analyzed and exchange order will then be delivered to you within the next 15 business days.

Refund

Customers are welcome to initiate product returns within a 30-days period. To process your refund, please send an email to: support@jacketspark.com Kindly review the following guidelines before proceeding with your refund process:

• The item must be in its original condition, including packaging and tags attached.
• If the product is defective or damaged during transit. (Required images with original tags)
• Refunds will not be issued if the product is missing its original tags or packaging, damaged, or has been excessively used by the customer.

In case of Refund, your returned product may reach us approximately in 7 days and we shall send you a confirmation email that your return has been completed.

Refunds will be made with same payment method through which customer paid us. And this refund process will be completed within 10 to 45 days. It depends upon bank issuance of the credit card.

Please note

If we receive an item and find that it has violated our exchange/return policy guidelines, your request will not be processed.